[Resolved]  Tata Sky — dth relocation request failed, charged again for the same

Address:

515110

I had raised a relocation request 1 year ago.
Tata sky seems to have collabaration with third party dealers whom the requset will be transferred to for the installation of dth at new address.
We paid rs.300/ as relocation charges to the technician who came.

After one year we were facing an issue with our dth and raised a request. Seems they hadn't updated the address and blaming us that we didn't follow the right
Procedure. Seems there was no commincation between the team to whom the request has been transferred to and tata sky team. Now they had raised a relocation request,
Even though i was telling them i followed the all the procedure earlier and paid the money.

They have just updated the address this time and charged me 300 rupees, though more than 5 executives and 1 senior executive clearly assuring me
That they won't be deducting any money from my account.

They are willing to share voice recording of my compliants with me even i requested all the executives i spoke to.

My subscriber id is: [protected]