[Resolved]  Tata Sky DTH — unauthorized change of subscribed package and mishandled the excess balance amount

Address:

636701

28.02.2019
My TATASKY DTH Subscriber ID no.[protected]
Recharged on 19/01/2019 for two [protected]@Rs.209 per month-Rs.418
invoice no.TN[protected]
I had Excess amount of Rs.413 in my account (Rs.418 for Suscription and Rs.413 in Main account as on 19.01.2019)
Validity period:19/01/2019 to 19/03/2019
Rs.209 per month for (i)Base pack(ii)Tamil regional pack(iii)Kids mini
But today(28.02.2019) the most of the viewed channels are blocked.
On login in my account details it is found the pack has been changed from Rs.209 to Rs.252 and also deducted the excess amount from my main account(Rs 413 reduced to Rs 133.57) and validity period reduced from 19/03/2019 to 15/03/2019.
My queries are
(1)Without subscribers willing changed the pack from Rs.209 to Rs.252 per month
(2)without the knowledge of subscriber mishandled the excess amount in the main account
(3)changed the validity period for the amount paid to lesser period and deducted excess from the subscribers account