[Resolved] Tata Sky — fake technical support

Ajit Gole

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411057

Booked a showcase movie, fees got debited however channel didn't start.
Raised concern twice to finally get a ticket id # 14ec6rb6, next day i was informed to send a photograph of the channel for them to verify. Before i could send the photo, ticket was closed without rectifying the issue or taking my consensus. The moment i had send photo through mail again new ticket # 14eq5ijy was generated. Got pissed off with on call support team, tried my luck with online support team through chat. Same story repeated where i was again given falls promises that an immediate call would be arranged in next 15 minutes etc... Its been 17 hours, still not a single call.
Its really disheartening to see tata brand being humiliated by non professional people working in it.

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Apr 23, 2018

Complaint marked as Resolved

This time around ticket was not closed without resolution. Technical person was sent across, issue was rectified and no charges were levied for the inconvenience caused.

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

Tata Sky Customer Care's response Hi Smita, that's not how it should have been. We have raised a service request to address your concern and you'll hear from us at the earliest.

Apr 23, 2018

Updated by Ajit Gole Thanks for all the efforts by the Tatasky team and Consumer Complaints forum. Issue now stands resolved.