[Resolved]  Tata Sky — false charges, ill informed executives and a painful experience

Hi team,

I want to share my experience of shifting my tata sky service to a new address with you :

1. To begin with i called the customer care about the charges and since i said the charges seem high i was told as i am using tata sky since 5 years i will given waiver and i will get a call by the next day : after two follow ups and one week - i was retold my phone support that there is no such offer on relocation ever offered.- time consumed 1 week with 3 calls.

2. I asked the support to get me a re installation at new address with full charges : the executive sent did not get necessary tools the first day, did not get cable the next day and on the third day my set top box supposedly stopped working overnight - time consumed - another 3 days

3. I asked the executive to replace my set top box : here are the charges quoted : sd 750 / hd 899. When i called the customer care they said set top box replacement cost is only 350 rs.-misinformation round one

4. I raised a complain and i was told i will get a call back by 10am next day. Never got one.
I called the executive and said customer care has clarified charges as only 350 rs. He came back with a semi broken box and told me if i want a cheap box he can provide only this with only 1 month warranty.-misinformation round two

5. When i called customer care again they said warranty should be 1year with 350rs charges. I raised a complain again, was promised call back by 10am next day-no call came, i also requested change in executive-no resolution done.

6. I deactivated my account - everytime i called customer care they couldnt decide if i can get a resolution with account deactivated voluntarily or not.

7. After over ten days of above time and efforts being wasted and inefficieny in tata sky system, i finally threw my set top box aside and took an alternative connection from a service provider. I called customer care to disconnect my connection and return my balance i was told i would get a call within one day to confirm i wanted cash or cheque.

8. Two days after surrender request i was posted material and relocation charges in my account : for a connection never completed successfully and with multiple complaints.

9. I called the customer care yet again, i was told they take this very seriously and this will be escallated to seniors. After two days i got a call back today morning; stating that they cannot do anything about my charges but will make sure no other customer faces such issues.

Request numbers : 17yk1n6t, 17t928hg, 17tfnquy, 17maat5u etc

My simple question is : when i deactivated my account i had a balance of 148 rupees. Do i consider myself cheated even of that? Please give me a written confirmation this time as i am tired of multiple calls and misinformation. This really reflects on the integrity that a brand has and how it treats its consumers. It was the most inconvenient experience i have ever faced as a consumer and this makes me loose all trust in the brand tata sky.

Awaiting a response.