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[Resolved]  Tata Sky — frequent signal distortion due to loose installation of dish antenna

Address:B-305,Nilkanth 2 , Memnagar,, Ahmedabad, Gujarat, 380052

My subscriber ID [protected]

Yesterday morning registered complain for proper installation of my dish anteena, as usual response from customer care "your complain will be attended in next 24 hours
"
Nobody visited my residence, instead someone kept my request on hold saying "customer not available at residence" Totally fake

Same has been informed to three executives of senior management cell by calling since yesterday to resolve my problem but the response is pathetic.

It's second day problem not resolved

Surprising Fact, technicians are available at Urbanclap to attend the problem immediately

Sorry to say

BUT VERY VERY POOR AND PATHETIC RESPONSE BY YOUR SERVICE TEAM
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Aug 17, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2019
Tata Sky Customer Care's response Hi, we understand that things haven't been quite a smooth sailing. We see that there is a technician visit scheduled for tomorrow. Please expect a call from us soon.
Verified Support
Jul 17, 2019
Tata Sky Customer Care's response Hi, we hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Complaint comments 
3 Comments

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Comments

When i try to see tata sky channel on my Desktop, i get the following error

HDCP Error Detected:
To play this video, your display and HDMI cables must support
High-bandwidth Digital Content Protection (HDCP).
You can also try reconnecting HDMI cables or restarting your display.
Reply
Tata Sky Customer Care's response, Jul 16, 2019
Verified Support
Hi, help is here. Please restart the PC/Laptop so that drivers are properly booted. Check the instruction manual if you have it, or the product listing on the manufacturer's website, to see if there's any mention of HDCP compliance. If you are still uncertain, you will need to speak to the retailer or contact the manufacturer directly to confirm.
Date of complain : 5th July 2019
Tata Sky ID : [protected]
Past 4 days my tata sky dish setup was disturb on that day I had to register complain of regarding that issue to their help line no. continuously 4 days (from 5 to 8 july 2019) but they do not give me proper response for that issue
Reply
Tata Sky Customer Care's response, Jul 16, 2019
Verified Support
Hi, that's not how it should have been. We've raised your concern to the concerned team, you'll soon hear from us.
The picture not getting clear weather also
Reply
Tata Sky Customer Care's response, Jul 18, 2019
Verified Support
Hi, we are here to assist you. Please share us your RMN/ Subs ID for further assistance.

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