[Resolved] Tata Sky — I am compilating for my box saying wrong card for this set top box | |||
I didn't use the service for 4 months. Then i recharged yesterday but it is not working. On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]" My subscriber id is [protected] Please resolve this problem as i trust your good company. I am a loyal tata sky consumer. Thanks Was this information helpful? | |||
Feb 18, 2020 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Jan 16, 2020 Tata Sky Customer Care's response Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
Verified Support Jan 16, 2020 Tata Sky Customer Care's response Hi, help is here! We would be glad to help you. Requesting you to share your RMN/Sub ID for further assistance.
| |||
 2 Comments | |||
Comments
Some of the channels are freezing and Tata sky is asking for technician visit which they are charging me ₹150. The issue is not from my side but their side then why am I being charged?
Reply
Tata Sky Customer Care's response, Jan 16, 2020
Verified Support
Hi, we would be glad to help you. Requesting you to share your RMN/Sub ID for further assistance.
Set top box is not working properly. no channel is seen
Tata Sky Customer Care's response, Jan 16, 2020
Verified Support
Hi, we would be glad to help you. Requesting you to share your RMN/Sub ID for further assistance.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
12301
Pending
0
Resolved
5113
View all 12301 Tata Sky reviews & complaints
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
View all Tata Sky contact information