Tata Sky — ID NO. [protected]

Address:

New Delhi, Delhi

Dear Sir, On 11/05/2015 your technician visited my house & replaced Set Top Box. Immediately after his exit it stopped working and I again made complaint. I was assured Technicians’ visit. On 12/05/2015 around 10 A.M Technician visited and found out that the Set Top Box which was replaced yesterday itself was faulty hence he went out & returned with a new one AND replaced the former. Since then it is working. On 13/05/2015 SMS received that Rs 520/- to be charged AND as such & paid Rs 1000/- I got message after its deduction. Today i.e. 16/05/2015 SMS received & I was astonished to see that my Tata Sky be deactivated unless I made recharge at least Rs 793/-. Further to my query I was learned that the charges were recovered from me twice. Please make required corrections and inform me however what was happened is not appreciative from a reputed service provider like Tata Sky. Regards, Anuj George H.No.111-A, Sector-2, Pocket-2 DDA, Dwarka, DELHI-110035. [protected]