[Resolved]  Tata Sky — inability to watch any channel since 15 may 2019 (id [protected])

Address:

Mumbai City, Maharashtra, 400050

On 15 may 2019, all of a sudden, i could not see any of my subscribed channels. On registering my complaint through the tata sky helpline, i was told they are unable to send a technician on the same day i. E. 15 may, as no one was available. Being a 24x7 service and an organization committed to customer service, this was very surprising!!

I then received a sms stating the work order #1h1n18sg has been initiated and a technician will visit to resolve the problem on 16 may between 14.15 and 14.45. Neither did the technician visit nor did i receive any update from tata sky. Since then, i have been repeatedly following up but am only receiving assurances. I called tata sky helpline last evening and i was assured a technician will resolve the problem by 10 am today. This morning, i received a call from a lady through [protected] confirming the technician visited and resolved the problem. When i told her no one has visited and the problem continues, she assured a call back after checking internally. I did not receive any call!! I then called her an hour back. She now says the technician will positively resolve the problem tomorrow.

In summary, it has been almost 5 days since i raised the complaint but no action is being taken. On demanding a refund of subscription fees for the period i am unable to see any channel, i was bluntly told "this is not company policy".

I request your immediate intervention in resolving my problem, securing refund of subscription fees for the "blackout" period and compensation for the harassment meted out to me. Tata sky must also be severely reprimanded for their extremely callous approach towards addressing customer issues, so that other customers do not have a similar experience.