[Resolved]  Tata Sky — inappropriate handling of issue/ delay in resolution / extra charge with no resolution !!

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

Subscriber id[protected]
1st issue raised date :- 12th jan'19
2nd issue raised date :- 14th jan'19
3rd issue raised date :- 20th jan'19

Issue :-
While changing channel, setup box switches off, shows "no signal", restarts again, takes more than 50secs to 70 secs to get normal n goes back to default channel.

Post raising the 1st complaint, an executive had visited on 13th jan :19, post thorough check, he insisted that the setup needs to be changed.. N asked inr 500 (400 +100).. When asked is it the only solution, he said there is no other solution.. I agreed..

Next day, same prob persisted, raised complaint, then also asked them to come post 1700 hrs on weekdays, or on weekends.. They said yes..

Sector 108, noida, owenrr some imtiyaz called up on 19th jan, told me to cancel the complaints n give the service order number, so that they can close the call, however said he will come next day morning n resolve the complaint...

Some clarifications :-
1. Why was the setup box replaced when the root cause was something else??
2. Why did the customer had to shell out extra amount when the issue was not resolved?
3. Why was i spending the entire weekends n 10 days for a issue like this?? Where is the customer service...

Issue is still not resolved... As on 21st jan'19...

Tx / kashif
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