[Resolved] Tata Sky — incorrect information provided by representative and charged more | |||
On Sept 3, I asked the customer representative to deactivate one my 2 set top boxes as I use only one. He confirmed to me on the call that this has been deactivated for the next 180 days and I will be now charged for one set top box. However the same was actually not done and now when I recharged again, it asks for a recharge for both STBs. When I asked customer care, they said that there was some technical issue due to which the suspension did not happen (about which I was not informed). I did not get the credit for the difference balance yet which they should have given in my tata sky account as they gave me incorrect information and did not even inform about the technical glitch. Was this information helpful? | |||
Nov 21, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Oct 16, 2018 Tata Sky Customer Care's response Hi, we have raised a service request to address your concern and you'll hear from us at the earliest.
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