Tata Sky — individual channel options not being made available

Address:	600017
Website:	tatasky.com

I am a consumer of tata sky with a subscriber id -[protected], and was having the earlier pack valid till 11th jan 2019.

From beginning of this month, i have been asking them to provide the option to choose the channels that i want, as per the new trai regulations.
But they have been saying that it is still not finalised and trai has extended time.
But my understanding is that trai has extended time for the consumers and not for dpos to make it available to consumers.

Please advise in this regard and instruct the dpos, particularly tata sky to make the options available to consumers who want to switch now.

Thanks and regards
M. S. Velu
(M. Shanmugavadivelu)
Ph [protected]