[Resolved]  Tata Sky — local service provider

Address:

Pune, Maharashtra, 411014

My id is: [protected]. I have two hd connections. One has been working fine but the second connection was showing intermittent signal, or cloudy weather message even on clear days. The complaint was made to the local service provider several times, however, it could not be rectified. One connection is from a dish installed in my balcony, whereas the other connection is from a common dish installed on the terrace of our six story building. As several attempts of rectifying the problem failed, service provider changed the spliter installed on the terrace. This solved the problem for two days but then it recurred. The similar problem was being faced by several other users in our wing of the building. The service provider said that a booster will have to be installed to improve the quality of the signal, but the society will have to bear the expenses. We informed that if that be the case all o[censored]s would like to surrender the connections. The mechanic then agreed to change the common cable outside our apartments. This has solved the problem. I find that the cost of the cable has been billed against my a/c. Which is totally unreasonable, as this is the responsibility of the service provider. I would therefore request you to resolve the matter at the earliest.