[Resolved]  Tata Sky — Misleading customers and placing false information on website.

Address:	Pune, Maharashtra, 411014
Website:	tatasky.com/wps/portal/TataSky/orderonline

Dear sir/madam,
I wish to register a complaint against tata sky for hiding information/details about their packages and misguiding and cheating customers for the installation of their product.

On 14th may i booked for a new tata sky connection from tatasky website for their package which mentions "hd annual ultra" for rs. 7400. Image is attached.

They sent a person for installing the same. Subscriber id assigned was [protected]. After installing the tata sky box they the person installing mentioned that there was a problem with order (X6pvaro) and my order is cancelled. I called them up and they mentioned that i will have to re-raise the order in rs 7600 instead of rs. 7400. I felt cheated. They also removed the earlier offer i booked online to make sure, i will not be able to book the same again at the same rate from their website as well. I however agreed to book by paying rs. 7600 for "hd annual ultra".

Connection was activated and after this they gave another surprise. I was now told that hd connection now is only for 1 month as against 1 year as mentioned in the image and only a few channels will be available on hd. The fact about 1 month is not mentioned in their website at all nor did they reveal this until after the installation. I was not given this detail before or at the time of installation. Further, they mentioned that if i need hd, i will have to additional @175/month, i. E. Rs. 2100 additional for annual hd ultra pack. Tata sky helpline guys asked me talk to dealer. After i called dealer about the case, he stopped picking up my phone.

I wish to get the hd connection or refund of the excess amount i have paid to them for hd for 11 months for which they are not going to provide me the service. Or have them instate hd connection for the year as promised by the image attached. They should be bound to install the package which was advertised. They should not hide any information from the customers. They should also remove misleading images from their website and provide all the information in the website itself.