[Resolved] Tata Sky — Money deducted but not getting order confirmation

[Resolved] Tata Sky — Money deducted but not getting order confirmation

R rakeshkumar5408

I was booking a new connection of Tata sky on 1st oct 2020 with following details: Customer Name: Rakash kumar Mobile No.: [protected] Email ID: [protected]@gmail.com I did the payment of Rs.1484 and the amount got deducted from my account and the payment was successful but there is no confirmation sms of installation even after 48hrs and just got email of transaction on that day. Screenshots are attached for your reference: Kindly provide me successful booking details or refund my money in my account. +3 photos Was this information helpful? No (0) Yes (0)
Oct 14, 2020 Complaint marked as Resolved As I mention that I was ordered on 1st oct and the payment deduct but the ordered not process, after many calls to customer care of tata sky any many emails, after 7 days they called and said that ur transaction isn't complete that's why my ordered is not done. then i call to bhim upi, they took a complaint from my side and process my issue. And finally after 14 days i got my refund back. thanks but the process is very difficult for new customer . please TATA SKY ensure that ur payment method should accept every online payment method and not getting any inneruppt like this. Tata Sky customer support has been notified about the posted complaint. Verified Support Oct 07, 2020 Tata Sky Customer Care's response Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon. Verified Support Oct 07, 2020 Tata Sky Customer Care's response Resolving your issue is very important to us, and we will provide an effective resolution. Please hang on as we make arrangements to contact you at the earliest. Verified Support Oct 07, 2020 Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help! Verified Support Oct 14, 2020 Tata Sky Customer Care's response Please be assured that your case is being looked into. You'll soon hear from us to get this fixed. Verified Support Oct 14, 2020 Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help! Verified Support Oct 22, 2020 Tata Sky Customer Care's response HI! We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
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