[Resolved]  Tata Sky — monthly recharge amount deducted after payment but tata sky didn't receive it

I had made a monthly payment of Rs 735 on Jan 17th 10 24 PM from PayZapp mobile app. The amount got deducted from my bank account but didn't get credited in Tata Sky account. Informed the same to Tata Sky customer care through phone and chat multiple times, and also sent them an elaborate mail with all the required screen shots of the payment made. They gave a credit till Jan 20th saying payment amount of Rs 735 will get credited back to my account within 7 working days. They also acknowledged that the payment was sent but they couldn't receive it because of some technical issue, and said they will rectify it by Jan 23rd. There was no response from them. When we called them today to inquire about the status they are just saying that they have not received the payment and are asking me to make a fresh payment. They are now saying that they cannot do anything about this. Having made us wait for these many days saying they will resolve it, this response is very disappointing. I have no other option but to escalate this issue at this level. I am not sure if the error is from Tata Sky side or PayZapp side. Kindly request to look into this issue and resolve it at the earliest. The registered complaint numbers / Service request reference numbers made to tata sky have been specified below.

1AGFKGAY
1AHSESF2

Attaching the screenshots of the payment made which has the necessary transaction details. Also attaching bank account statement. Please find Tata Sky account details below. Please let me know if any further details required.

Subscriber Id - [protected]
Payment mode - PayZapp (HDFC Bank)
contact mail id - vinod.[protected]@gmail.com

Thanks and Regards,
Vinod
vinod.[protected]@gmail.com