[Resolved]  Tata Sky — my set top box not working

Address:Thane, Maharashtra, 400601
Website:TATA SKY

Giving me error 02 - digicard may not be inserted properly.
I have several times took off and inserted digicard after i started getting this message. But in vain in still continues giving me same message. I have inserted photo of my tv screen for your information please advice how to resolve this.
If its digicard problem how to resolve this.
+1 photos
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Mar 30, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2018
Tata Sky Customer Care's response
Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.
Feb 27, 2018
Updated by Kitti D
I have not got any response on my complaint as yet
Complaint comments 

Comments

As per sub change ownership Name
Old Name. Sachin changdev lute
Old RMN. [protected]
ID No. [protected]

New Name Deepak Laxman Wakchaure
New Mob. [protected]

Relation with old owner Friend
Tata Sky Customer Care's response, Feb 28, 2018
Verified Support
Hi, your concern is certainly noted! We will contact you soon regarding this.
Our DTH is loss signal
Tata Sky Customer Care's response, Feb 28, 2018
Verified Support
Hi, kindly share your RMN/Subscriber ID for further assistance.

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