[Resolved]  Tata Sky — my tata sky card is showing wrong card.

Address:Visakhapatnam, Andhra Pradesh, 531001

I didn't used my tata sky for 5-6 months due to studies, now i recharged sum of amount, it is showing wrong card placed. Even i didn't changed the card. My tatasky i'd is [protected]. Please short it out fast, i will continue my recharge after activation, i have been removed the card and also cleaned the dust and then placed the card, but still showing same problem.
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Dec 28, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2019
Tata Sky Customer Care's response
Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.
Verified Support
Nov 25, 2019
Tata Sky Customer Care's response
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Complaint comments 

Comments

My tata sky showing pairing error
For refernce my digicard id[protected]. (14)
Box no.[protected]

Tata Sky Customer Care's response, Nov 26, 2019
Verified Support
Hi! Help is here. We have raised a service request SR#1R6CH966. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Nov 26, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
I facing the problem on the screen " this is he wrong card for this set top box (pairing error). I tried to remove and clean the card but it didn't work. Please help me out.

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