[Resolved] Tata Sky — no changes in my rmn or email

 
2 Reviews
 Namita70 on Apr 23, 2018
My rmn was changed without my request. Someone is trying to access my tatasky connection in my absence and i would like to inform tatasky not to make any changes/updates in my account unless a request is made from the registered mobile number or the registered email.
Today when i called customer care to inform the same i was told it is not possible anyone who will verify the address and pin code can get the rmn changed.
This is very low level of serurity that tatasky is providing.
I do not want any changes in my account without my permission.
Complaint marked as Resolved May 26, 2018

Complaint Status


[Apr 23, 2018] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response, Apr 25, 2018
Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

I am unable to get any channel on my TV set.

My subscriber ID is [protected]
Mobile[protected]
Tata Sky Customer Care's response, Apr 26, 2018
Verified Support

Hi, your query has been raised and we assure you that it will be resolved at the earliest. Here is your SR# 14J2LJ9O.

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    Tata Sky - no changes in my rmn or email