Tata Sky — No response from tata sky on upgrade- hopeless service

Address:

Bhilwara, Rajasthan

No. of signals not getting viewed despite upgrade request made 18 days back, Tata Sky rep called on no. of times that upgrade will be done shortly, personally called Tata Sky rep. on toll free on 04.04.2015 that still upgrade is not done, to which he assured it will be done by Monday 06.04.2015, nobody has come to attend the upgrade on the contrary SMS has been sent to my RMN stating the upgrade job is done, I also made a online request reference number SR[protected], the same was closed stating it is wrong complaint. I made on line chat also, still no response/ help from Tata Sky. My Tata Sky subscriber ID is [protected]