[Resolved] Tata Sky — no signal in dth settop box

 
2 Reviews
 Prashant Dutta on Jun 16, 2018
Tata sky - id : [protected]
It is quite common that the set top box stops receiving signal and this happens frequently, say atleast once every fortnight. If it is due to bad weather conditions like rain etc, it is understandable but i'm excluding such cases.
Today there is no bad weather situation but again the signal reception is zero, speaking to the customer service executive i understand that the issue needs to fixed by their service engineer.
Now, i being deprived of watching the world cup match and also being deprived of spending quality time, watching tv, with family, i take it as grave injustice to viewers who pay for convenience and superior services, it is sad that one need to keep chasing for something which we are paying in a substantially higher side.
All the more the number of days the services are not received the meter of service cost doesn't stop, so i'm paying even when there is no service.
I have been using tata sky - dth service for more than 5 years and it has given more pain and unpleasant experience than any other related or unrelated services that i may have availed in other sphere of life.
They should either match the expectations and provide quality service or close shop.
Prashant dutta
[protected]

Complaint marked as Resolved Jul 19, 2018

Complaint Status


[Jun 16, 2018] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response, Jun 18, 2018
Hi, your concern has been registered. Please allow us some time. We will look into it with utmost care and get it resolved as quickly as possible. Kindly note your SR# 15QKP1DI.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Hi Tatasky team,

I have recharged my setup box today.
But getting error like "This is the wrong card for this setup box."

This is pathetic service by Tata sky.

Subscriber ID- [protected]

Regards
Deepak
Tata Sky Customer Care's response, Jun 23, 2018
Verified Support

Hi Deepa, we've refreshed the signal. Please turn off the set-top box for few minutes. Turn it on and check if the problem persists.

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    Tata Sky - no signal in dth settop box