[Resolved]  Tata Sky — non-attendance to my service request

Address:Mumbai City, Maharashtra, 400703

On night of 14th Sept I raised a request to set my set-up box right as it did not show up green light, and TV screen showed 'no signal'. I was promised that a technician will come to set right the problem.
Since then I followed up at least twenty times with various persons on their helpline #[protected] and to many other persons to whom my request was escalated.
They all went on giving false promises.
In first two days some calls came to me from their Bangalore and Hyderabad office (as I guess from the STD code) telling that the technician will call me up. But no technician turned up or called me yet. Three days before, someone even gave me the name one technician, but he never contacted me.
I am feeling frustrated. I get a feeling that Tatasky does not care for their customers.

Please help.
Was this information helpful?
No (0)
Yes (0)
Nov 18, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2019
Tata Sky Customer Care's response
Hi, we understand that things haven't been quite a smooth sailing. Please be assured that your case is being looked into. You'll soon hear from us to get this fixed.
Verified Support
Oct 02, 2019
Tata Sky Customer Care's response
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Verified Support
Oct 02, 2019
Tata Sky Customer Care's response
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Sky
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    12301
    Pending
    0
    Resolved
    5113
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    View all Tata Sky contact information