[Resolved]  Tata Sky — non-refund of outstanding subscription fee

Address:

403516

Reproduction of my recent e-mail to Nodal Officer, Tatasky, Maharashtra and Goa:

Dear Nodal Officer,

As the e-mail from your end (from Somashekara) makes clear, you cancelled my Tatasky Account (Subscriber ID [protected]) on 19/10/2018 after my cancellation request dated 1/10/2108. However as of date (November 15) I have not learnt how and where to surrender the set top box and digicard and collect my refund cheque for Rs 4112.72.

A brief recap of my interactions with you:
1. Your e-mail of October 18 with service request number 18CM2DPQ in response to my e-mail to Nodal Officer dated October 16 2018. This was your first response to me.
2. Your e-mail below with Service Request Number 18XDPY2U dated 12/11/18.
3. Phone complaint to Nivetha at Office of Nodal Officer on 12/11/18.
4. New service number (18Y4CGUG) in auto-response from your end on 14/11/18.

So far nothing of any help has come from your end and I am still awaiting the refund.

I am forwarding this e-mail copy to the Customer Care website.

Sincerely,

Arindam Dasgupta