[Resolved] Tata Sky — Not able to watch Tata Sky in spite of having balance in my account | |||||
My client id no is [protected]. On sunday (4/6/17) suddenly my set top box stopped receiving signal. I tried to find out what went wrong. I came to know that tata sky person has come to the society to sortout another custmer, s complaint has disconnected my connection from the dish. I lodged the complaint the same day nothing was done i could not watch india pakistan match. Since then i am following my complaint everyday but my complaint is not sorted out inspite of talking to senior people. My connection is more than 4 years old and i am shocked with their unprofessional attitude. I can, t figureout why my connection was disconnected and why am i being harassed in spite of having enough balance in my account. This unprofessional attitude is not first time. Is this the way they treat their customers once connection is taken. I am seriously thinking to switch to another service. Was this information helpful? | |||||
Jul 7, 2017 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Jun 06, 2017 Tata Sky Customer Care's response Hi, this is not the experience we want you to have. We will follow up and will contact you soon to get this sorted.
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 3 Comments | |||||
Comments
Hi Murthy, You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly. I once faced an issue where I paid for the package amount but my account was de-activated. I tweeted regarding this complaint and tata sky immediately responded to my tweet. All I had to do is submit my subscriber ID. The customer service team instantly gave a callback and my account was activated. I suggest you too should provide your subscriber ID either here or tweet regarding your issue with this complaint link. I am sure they will look into your matter and assist you in resolving your issue.
i have recharged with rs 59 for tata sky classic channel no 318. but for activating i am calling again and again to customer care. i tried all the numbers, firstly toll free no has no method to connect to customer care executive. secondly i tried registered no of mumbai address there also no one is picking up phone.very bad service.
very hard to connect tata sky customer care executive.my tata sky subscriber id [protected]
very hard to connect tata sky customer care executive.my tata sky subscriber id [protected]
Tata Sky Customer Care's response, Jul 10, 2017
Verified Support
Hi, this is not the experience we want you to have. We have raised a service request to address this and will hear from us at the earliest.
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After making several requests also they are not allowing us to set our default channels to view, even taking money from us