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[Resolved]  Tata Sky — Not providing proper explanation of failure and charging money

Dear sir/madam,
My name is SHARAD B BHATTE .
TATA SKY SUbscriber id : [protected]
I had changed a set top box twice in past 2 months. The set top box has again stopped working. When complaint, they informed that I have to change set top box again. When asked for the reason of failure no costumer support or any technician are ready to give any proper explanation.
The customer support team have given me false reasons, that they will solve the issue and give me proper explanation for the failure of set top boxes. More than 15 days but still no response. The customer support team have closed my complaint request every time without resolving and without even consulting me.
Now when i have complaint again, I have got response that the technician is not willing to visit for support, as i have complaint for the failure and want the cause of failure every time. Rather he started arguing that, I shouldn't have complaint for such reasons!!!
I am using TATA SKY since more than 8 years now, and is this the way Tata Sky must respond to the customer??
Is this the service provided to the customer after customer pays every time for the services they porvide.
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Complaint marked as Resolved Jan 23, 2017
Dear Sir/Madam, As soon as I complained on this forum, Tata Sky representative Ms. Prabha contacted me and calmly listened to the entire situation of complaint. She assured that the issue will be resolved and the DTH box will be provided with free of cost replacement and also ensure a technician visit at my house. Next day technician visited at my place and replaced the set top box. The complaint which was not resolved from more than 15 days was resolved within 24 hours time. Thanks to consumer complaint forum and also thanks to Ms. Prabha ( phn no : +918067029190) for resolving the issue on priority basis.

Complaint Status


[Jan 21, 2017] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response Jan 21, 2017
Hi, your concern is certainly noted and we shall contcat you soon to get this sorted.
Complaint comments  4 CommentsShareTweet

Comments

Representative of tata sky told me thst sctivation of aforesad channel is free but after activation an amount of that channel has been charged and informed me on my mobile through sms and cheated me. I request to the higher officer please conduct the enquiry and
Take action againt him and disconnect that channel if paid
Channel
I have TATASKY HD connection (Customer ID: [protected]) from 3rd Nov.2016.
My box got issues 1st time from 05th January 2017 and I noticed no signal from south special + HD many channels till now and I am not able to view my subscribed many channels. So, I request you to rectify this problems as early as possible
Please change my mobile no old no to this no [protected] and my email id [protected]@gmail.com to [protected]@gmail.com. Please contact to this no and my email id in future.
You can try other sources of contacting Tata Sky to ensure your work gets done. You can address your complaint to tata sky’s official handle @tatasky. They will arrange for a callback and assist you accordingly or you can contact Tata Sky customer service. They are quite prompt in their reply and will help you out. It is more effective way of getting your work done. You can write to them at [protected]@tatasky.com or call their helpline number at [protected]. The best part is it is available 24X7. I am sure they will look into your matter and resolve your issues.
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    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    45%
    Complaints
    10026
    Pending
    0
    Resolved
    4417
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
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