[Resolved]  Tata Sky — not refunding balance money after account cancellation

Address:

560100

I had requested to cancel my account at end of nov2018. Tatasky was supposed to refund me rs1036. At that point of time they told i will get the refund within 20 days, still i didnot get it. Finally i got a mail from [protected]@tatasky.com on 26th dec2018 -
"this is in reference to your sr # 19futc9a for subscriber id [protected], pertaining to cancellation and refund request.
Basis our discussion with you on the refund to be processed, request you to please email us a scanned copy of your cancelled cheque to this email id or [protected]@tatasky.com within 2 days. On receipt of the same, we will initiate the refund amount through rtgs / neft transfer.in case, we are not in receipt of the cancelled cheque within 3 days, refund through dd shall be processed in your name as “gourab ghanty “and dispatched to the billing address.
We await your cancelled cheque for further action from our end.
Warm regards
Channa basava.
Tata sky
[thread id:1-19z5x9vk]"
On which i provided all the details they asked for neft.
Now also if i call customer care they are telling 20 more day they will take, and they dont know how they are going to refund (Neft or cheque).