[Resolved] Tata Sky — online tata sky recharge | |
Sir. Good afternoon. I had recharge my tatasky dth account on line on 06/02/2018 by rs. 458/-. But my tataskhy account was not recharged. When i called to tatasky and inquired, they told me that "your recharge is not reflected here in our system". Where as said amount was debited from bank account. So i made complained to bank also. Bank assured me that if your deducted amount will not be claimed by merchant, it will be returned & asked me to wait til they get the confirmation from the service provider. At last bank gave me the confirmation that amount is claimed vide transaction id no. S71469682 dated. 06/02/2018. By tatasky, But still tata sky is not accepted that they have received the amount & did not recharge my dth account. I have provided them this details but still they stuck to the point that amount is not reflecting in their system. Instead of tracking the transaction whether it is done or not by given transaction id, they are asking me my card no., bank details etc. I told them if you have claimed transaction & provided the transaction id to the bank then there is no doubt or question that whether transaction is done not. So please i request you to solve the issue at the earliest because much time is wasted in formalities till date. Regards. Bharat d. Kedar Mob - [protected] Was this information helpful? | |
Apr 5, 2018 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Mar 05, 2018 Tata Sky Customer Care's response Hi, we have raised a service request to address your concern and you'll hear from us at the earliest.
| |
 2 Comments | |
Comments
Date 07/03/2018.
In reference to above complain. I got the the call from TATASKY representative Mr Sandip on 06/03/2018
I was advised by him to contact with Bank once. He told me " let me know what you get the answer from the bank later, I will call you back after one hrs. on other side he said "TATASKY is working on your complain & your complain is under consideration. but later he did not call me.
On his advise i called to bank and bank representative said me that your TATASKY recharge for Rs. 458/- was unsuccessful on 06/02/2018 that was updated and success on 27/02/2018 .
Bank also provide me the transaction ID of Successful transaction which was unsuccessful since 06/02/2018
Bank representative provide me the transaction ID of successful transaction is LIC [protected] dated 27/02/2018. & asked me to talk with Tata sky . so i called to tata sky customer care & informed them the above same but till issue is not solve.
Now i am again receiving message from tatasky that recharge your account by 08/03/2018 otherwise your service will deactivated.
please do needful at earliest.
Regards.
Bharat D. Kedar.
In reference to above complain. I got the the call from TATASKY representative Mr Sandip on 06/03/2018
I was advised by him to contact with Bank once. He told me " let me know what you get the answer from the bank later, I will call you back after one hrs. on other side he said "TATASKY is working on your complain & your complain is under consideration. but later he did not call me.
On his advise i called to bank and bank representative said me that your TATASKY recharge for Rs. 458/- was unsuccessful on 06/02/2018 that was updated and success on 27/02/2018 .
Bank also provide me the transaction ID of Successful transaction which was unsuccessful since 06/02/2018
Bank representative provide me the transaction ID of successful transaction is LIC [protected] dated 27/02/2018. & asked me to talk with Tata sky . so i called to tata sky customer care & informed them the above same but till issue is not solve.
Now i am again receiving message from tatasky that recharge your account by 08/03/2018 otherwise your service will deactivated.
please do needful at earliest.
Regards.
Bharat D. Kedar.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
12300
Pending
0
Resolved
5113
View all 12300 Tata Sky reviews & complaints
Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
View all Tata Sky contact information
In reference to above complain, i have not been contacted by TATASKY representative till the time.
since 06/02/2018 i have complained them at several times but every time they told me that we have taken your complained but still not solved it. now much time is wasted .one month is to go . but they do not seem serious about the customer complain.
please do the needful at the earliest to solve the issue .
Regards.
Bharat D. Kedar