[Resolved]  Tata Sky — pairing error in tata sky dth

I didn't use the service for 3 months. Then i recharged today but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[[protected]] digicard id[[protected]]"
My subscriber id is [[protected]]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.

pairing error on my tata sky dth
+1 photos
Was this information helpful?
No (0)
Yes (0)
Dec 13, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Nov 11, 2018
Tata Sky Customer Care's response
Hi, we hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Sky
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    12301
    Pending
    0
    Resolved
    5113
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    View all Tata Sky contact information