[Resolved]  Tata Sky — pairing error on my tata sky dth

I didn't use the service for 4 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.
+1 photos
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Yes (25)
Mar 28, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2018
Tata Sky Customer Care's response
Hi, we have refreshed the signal. Please check a few channels and write back to us.
Feb 23, 2018
Updated by Lobzangg Dawa
The problem is not solved. It is still showing the (Pairing error ).
What should be done.
Hoping for the answer and solution of my problem.
Thank you.
Verified Support
Feb 25, 2018
Tata Sky Customer Care's response
We have raised a service request (SR# 13DGNJ5O). Rest assured, you will hear from us soon.
Verified Support
Mar 13, 2020
Tata Sky Customer Care's response
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Complaint comments 

Comments

I also have the same problem!! I couldnt bare this !! Hope that the problem will be resolved soon!! Thanks
Tata Sky Customer Care's response, Jan 25, 2019
Verified Support
Hi, we are here to help you. Could you help us with your RMN/Sub ID along with the details of your concern for further assistance.
Same problem for me as well. SID : [protected]
Same problem
Subscriber ID- [protected]
Tata Sky Customer Care's response, Mar 17, 2019
Verified Support
Hi! We believe you have been communicated regarding your concern. Do write back to us for any further assistance.
I'm facing same problem I called customer care but IVR saying wait 10 minute since 1hour. Please help
Tata Sky Customer Care's response, Mar 26, 2019
Verified Support
Hi, we understand your concern. Kindly share your RMN/Subscriber ID so that we can assist you at the earliest.
My set top box is showing pairing error. my registered mobile no. is [protected]. kindly resolve the problem at the earliest. customer care no. is coming busy everytime we call.
Tata Sky Customer Care's response, Apr 4, 2019
Verified Support
Hi, your concern is noted. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
I have the same problem of pairing error after 3 months of non usage. My subscriber ID is [protected]. Please solve the issue

Kalyanroxx's reply, Apr 22, 2019
I tried wiping it.
Tata Sky Customer Care's response, Apr 23, 2019
Verified Support
Hi, that's not how it should have been. We have raised an SR# 1FL1S0JE for you and will get this fixed.
I didn't use the service for a month since I went out of station. I recharged it yesterday but the channels won't play and there's this message on every channel: "this is the wrong card for this set top box (Pairing error). Nds no.:[protected] digicard id is[protected]
My subscriber id is [protected]
Tata Sky Customer Care's response, Jun 30, 2019
Verified Support
Hi, we understand your concern. Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
Hello.. My Tata sky subscriber ID is [protected].. I recharged my set top box after 2 months.. Recharge was successful but the error message of pairing (error code 14) is being displayed.. Please resolve the issue at the earliest..
Tata Sky Customer Care's response, Jul 7, 2019
Verified Support
Hi, help is here. We've refreshed the signal. Please turn off the set-top box for a few minutes. Turn it on and check if the problem persists.
Manoswini Barik's reply, Jul 7, 2019
No.. The problem has not been resolved yet
The problem has not been resolved yet
Hi
From last 4 months i can not use my set top box .
Now i switched on it
then it shows me
Msg like
This the wrong card for this set top box ...
Please solve my problem i am waiting for

Same problem.
Error 14: this is the wrong card for this set top box.
Please resolve.
Already recharged

Tata Sky Customer Care's response, Aug 9, 2019
Verified Support
Hi, we understand your concern. We've raised an SR#1LSDHZKO for you to sort this, you'll soon hear from us.
Tata Sky Customer Care's response, Aug 9, 2019
Verified Support
We hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!
I haven't recharged for 3 months and having the pairing problem.showing error 14 may i have any solution please.
Tata Sky Customer Care's response, Aug 8, 2019
Verified Support
Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
When I start any channel it shows me this is the wrong card for this set top Box (pairing error).NDS No[protected]
Digicard ID is[protected]

Tata Sky Customer Care's response, Aug 10, 2019
Verified Support
Please turn off the set-top box. Remove the digicard and wipe it with a soft dry cloth and then insert the digicard into the slot. Turn it on and check if the problem persists.
My tatasky setup box showing this is the wrong card for this set up box(pairing error)

Tata Sky Customer Care's response, Aug 16, 2019
Verified Support
Hi, help is here! We're unable to read the details from the screenshot you have shared. Kindly share us your RMN/Subscriber ID to help you further.
I didn't use the service for 2 months. Then i recharged today but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem

Tata Sky Customer Care's response, Aug 16, 2019
Verified Support
Hi, we are here to assist you. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Aug 19, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Smart Card error!!!

Tata Sky Customer Care's response, Aug 17, 2019
Verified Support
Hi, we are here to assist you. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Aug 17, 2019
Verified Support
We hope that your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Hi Tata sky Team,
Subscription ID : [protected]
RMA: [protected]
I faced a pairing error issue and raised a request for same. On call, It was promised that no amount will be charged for this and it should be the case too. But last night 150 rupees have been deducted from my account and it is deactivated too. This is quite disgusting and unprofessional approach. I never imagined a company like TATA will do this in time of recession to survive.
That engineer took 2 minutes to resolve this. He called his backend office a entered another code in it. Let me know Who on earth was responsible to change it earlier ? Did i change it while switching TV channels ?
Frankly Speaking it seems a Scam to me, Doing change at your backend and charge money from Customer. Is it a new employment program at your end ?
Kindly return money in my account and activate it asap.

Anubhav_singh_76's reply, Aug 20, 2019
WORKORDER NO:: 1MB26CDC
Tata Sky Customer Care's response, Aug 20, 2019
Verified Support
Hi, we do not want you to feel this way. A credit has been passed towards your Tata Sky account. Do let us know if we can assist you with anything else.
Please resolve my problem
It shows this is the wrong card for this set top box pairing error

Tata Sky Customer Care's response, Aug 22, 2019
Verified Support
Hi! Your account is currently deactivated. You may recharge it to enjoy uninterrupted entertainment. Click: http://bit.ly/TSMyTataSky to easily recharge your account. Please let us know if you are still facing pairing error post activation of the account.
My set top box is showing pairing error 14
Digicard id[protected]
Subscriber id- [protected]

Tata Sky Customer Care's response, Sep 23, 2019
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Sep 23, 2019
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Hi I have problem of ' this is the wrong card for this settop box pairing error ' with my Tata sky STB .I have recharged with 210₹ and now I am unable to view any channels my subscriber ID is [protected] box number is 2539. I have not expected this from Tata sky ...

Tata Sky Customer Care's response, Sep 23, 2019
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Sep 23, 2019
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Tata Sky Customer Care's response, Sep 23, 2019
Verified Support
We tried reaching you multiple times but couldn't get through. Requesting you to share an alternate number and a suitable time so that we can get in touch with you at the earliest.

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