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[Resolved]  Tata Sky — pairing error on my tata sky dth

I didn't use the service for 4 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.
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Yes (25)
Mar 28, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2018
Tata Sky Customer Care's response Hi, we have refreshed the signal. Please check a few channels and write back to us.
Feb 23, 2018
Updated by Lobzangg Dawa The problem is not solved. It is still showing the (Pairing error ).
What should be done.
Hoping for the answer and solution of my problem.
Thank you.
Verified Support
Feb 25, 2018
Tata Sky Customer Care's response We have raised a service request (SR# 13DGNJ5O). Rest assured, you will hear from us soon.
Verified Support
Mar 13, 2020
Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Complaint comments 
146 Comments

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Comments

I dint use tata sky for 2 months and after recharge am getting pairing error. Restarted many time still says wrong card.. my subscription no is [protected]
Reply
Tata Sky Customer Care's response, Dec 7, 2019
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
i had done recharge my monthly subscription butmy set top box showing this message (this is the wrong card for this set top box (pairing error))
Reply
Tata Sky Customer Care's response, Dec 7, 2019
Verified Support
Hi! That's not how it should have been. Kindly share us your RMN/Sub ID and we’ll sort this right away for you.
Hi I am actively using my Tata Sky. But from day before yesterday it's showing the set top box pairing error. Please see my account below - [protected]

Reply
Tata Sky Customer Care's response, Dec 8, 2019
Verified Support
Hi, help is here! We have raised your concern and we assure you that it will be resolved promptly.
Tata Sky Customer Care's response, Dec 9, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Getting This is the wrong card for this set top box(pairing error)
Mob: [protected]

Reply
Tata Sky Customer Care's response, Dec 22, 2019
Verified Support
Hi, help is here! We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Dec 23, 2019
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
The problem is not solved. It still shows the (Pairing error) on the screen.
What shall i do to fix it.

Reply
Tata Sky Customer Care's response, Dec 30, 2019
Verified Support
Hi, this isn't the experience we aim for. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Dec 31, 2019
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
I am facing the problem of " This is th wrong card for this set top box (Pairing Error) please resolve ASAP.
Reply
Tata Sky Customer Care's response, Dec 31, 2019
Verified Support
Hi, help is here! Please share your RMN/Subscriber ID, we will help you further.
Pls help

Reply
Tata Sky Customer Care's response, Jan 3, 2020
Verified Support
Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
Tata Sky Customer Care's response, Jan 6, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
My tata sky is set off box not working . Num ver [protected]
Reply
Tata Sky Customer Care's response, Jan 7, 2020
Verified Support
Hi, your concern is noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Jan 11, 2020
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Same problem with me how to fix it?
Tata sky ID- [protected]
Reply
Tata Sky Customer Care's response, Jan 16, 2020
Verified Support
Hi, help is here! We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Jan 18, 2020
Verified Support
We hope your concern has been resolved. Let us know if you require further assistance, we will be glad to help!
Hi,
I am Samrat Gaikwad. My RMN is [protected] and Tata Sky id is [protected]
I am also facing the issue of Pairing error (wrong card for this set top box) kindly resolve it.
Regards

Reply
Tata Sky Customer Care's response, Jan 20, 2020
Verified Support
Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Jan 22, 2020
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
My ID has been idle for two months. I tried recharging the monthly pack and fixing the error but of no use. kindly find the attached screenshot for your reference.

Subscriber ID : [protected]

Recharged.

Reply
Tata Sky Customer Care's response, Jan 23, 2020
Verified Support
Hi, your concern is noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Jan 24, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Showing wrong pairing error

Reply
Tata Sky Customer Care's response, Jan 27, 2020
Verified Support
Hi, help is here! We have raised your concern and we assure you that it will be resolved promptly.
Tata Sky Customer Care's response, Jan 27, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
I am also facing the same problem I was out of station for 5 monthes and when I recharged my account then it is showing that This is the wrong card for the setup

Reply
Tata Sky Customer Care's response, Feb 4, 2020
Verified Support
Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
Tata Sky Customer Care's response, Feb 5, 2020
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
Error 14: this is the wrong card for this set top box.
Please resolve.
Already recharged.

Reply
Tata Sky Customer Care's response, Feb 19, 2020
Verified Support
Hi! We understand your concern. We have raised a service request SR#1WM5UHXP. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Feb 20, 2020
Verified Support
We hope your issue has been resolved. Let us know if you require further assistance, we will be glad to help!
I don't know what is the problem of my settop box so plz check it my problem of settop box as soon as possible

Reply
Tata Sky Customer Care's response, Feb 24, 2020
Verified Support
Hi, we have raised a service request to resolve your concern at the earliest. Stay tuned for further updates.
This is the wrong card for this set top box (pairing error)
Reply
this is the wrong card for this set top box (pairing error) tata sky

Reply
Tata Sky Customer Care's response, Mar 3, 2020
Verified Support
Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
Tata Sky Customer Care's response, Mar 4, 2020
Verified Support
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Yesterday I raised my complete agianest tv is not pairing with set top box but till now not. Cleared please respond as soon as possible

Reply
Same problem.
Error 14: this is the wrong card for this set top box.
Please resolve.
Already recharged.
Reply
Tata Sky Customer Care's response, Mar 5, 2020
Verified Support
Hi, help is here! Please share your RMN/Subscriber ID, we will assist you further.
[protected]

Reply

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