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[Resolved]  Tata Sky — pairing error on my tata sky dth

I didn't use the service for 4 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.

pairing error on my tata sky dth
Complaint marked as Resolved 2018-03-28 02:33:52

Complaint Status


[Feb 22, 2018] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response Feb 23, 2018
Hi, we have refreshed the signal. Please check a few channels and write back to us.
Updated by Lobzangg Dawa Feb 23, 2018
The problem is not solved. It is still showing the (Pairing error ).
What should be done.
Hoping for the answer and solution of my problem.
Thank you.
Verified Support
Tata Sky Customer Care's response Feb 25, 2018
We have raised a service request (SR# 13DGNJ5O). Rest assured, you will hear from us soon.
Verified Support
Tata Sky Customer Care's response Mar 13, 2020
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Complaint comments  144 Comments     Updated: Share0Tweet0

Comments

[protected] payring problem
Tata Sky Customer Care's response, Mar 13, 2020
Verified Support

Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
facing the same problem..please fix it
Tata Sky Customer Care's response, Mar 17, 2020
Verified Support

Hi, we are here to help! Share your RMN/Sub ID along with your concern. We'll provide you with a resolution at the earliest.
My tatasky set top box problem is pairing error
Please resolved this problem immedietly
I also already recharge my tatasky account

Tata Sky Customer Care's response, Mar 18, 2020
Verified Support

Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from the Google Play/App Store.
Tata Sky Customer Care's response, Mar 19, 2020
Verified Support

We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
I'm facing problem of this is the wrong card for this set top box
Tata Sky Customer Care's response, Mar 18, 2020
Verified Support

Hi, we understand your concern. Please share your RMN/ Subs ID for further assistance.
Tata sky ID [protected], this is wrong card for this set top box ( pairing error), NDS no:[protected], Digicard ID is[protected]
Sk.afzal's reply, Mar 19, 2020
My RMN 8434245100
Sk.afzal's reply, Mar 19, 2020
My RMN 8434144100
Tata sky ID [protected], this is wrong card for this set top box ( pairing error), NDS no:[protected], Digicard ID is[protected] my RMN [protected], pls selves the my problem
Tata Sky Customer Care's response, Mar 20, 2020
Verified Support

Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Sk.afzal's reply, Mar 20, 2020
Recharge 6 months plans but not start my tv
Sk.afzal's reply, Mar 20, 2020
Same status like before
Tata Sky Customer Care's response, Mar 20, 2020
Verified Support

Hi, we were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Sk.afzal's reply, Mar 20, 2020
My alternate number 8271926451
Tata Sky Customer Care's response, Mar 21, 2020
Verified Support

Thanks for sharing the contact details. We will connect with you and sort this out at the earliest.
Sk.afzal's reply, Mar 21, 2020
Same status no charge
Sk.afzal's reply, Mar 21, 2020
Sir
two days finish but not solve my problem
Sk.afzal's reply, Mar 23, 2020
Hello
Same status
pls solve my problem
This is wrong card for this set top box showing my tv
Sk.afzal's reply, Mar 24, 2020
Hello
My set top box pairing error not solve
What to do
Tata Sky Customer Care's response, Mar 24, 2020
Verified Support

We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
Sk.afzal's reply, Mar 24, 2020
All ready giving alternate number one time again +918271926451
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support

We are working on your concern. Please bear with us while we try to provide you with the resolution.
Sk.afzal's reply, Mar 25, 2020
Thanks you sir
My problem is solved
Error 14 : This is the wrong card for this set top box
Pls resolve it
Tata Sky Customer Care's response, Mar 23, 2020
Verified Support

Hi, your concern is certainly noted. Please share your RMN/Subscriber ID, we will help you further.
Hellow tata sky team I was call you lots of time but due to any time show's busy tune.i m facing the wrong card inserted pairing error pls resolve
Registered number is [protected]
Subscribe id_[protected]
..

rasika172427's reply, Mar 22, 2020
Pls resolve.tv is not showing signal due to this reson and due to Corona not going to any place
Tata Sky Customer Care's response, Mar 23, 2020
Verified Support

Hi! We understand your concern. We're looking into it right now. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Mar 27, 2020
Verified Support

We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
This is the wrong card for this set top box ( pairing error)
NDS No:[protected]
Digicard I'd is[protected]

I have recharged after 4months and I got this response.

Please correct the issue.
Mobile number.. [protected]
Tata Sky Customer Care's response, Mar 23, 2020
Verified Support

Hi! We understand your concern. We're looking into it right now. We will get back to you soon with a solution.
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support

We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Hello
4 days finish but not solve my set top box problem
Tv showing this set top Box is the wrong

Sk.afzal's reply, Mar 24, 2020
Tata sky ID no 1326527270
Hello
4 days finish but not solve my set top box problem
Tv showing this set top Box is the wrong

hello, i am facing the problem of this card is wrong for set topbox . solve this problem
id number is = [protected]
Tata Sky Customer Care's response, Mar 25, 2020
Verified Support

Hi, help is here! We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support

We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
हमारे टीवी में पियरिंग समस्या खड़ी हो गई है जो कि हमारा टाटा स्काई बहुत दिनों तक बंद था इस समस्या का निवारण चाहते हैं धन्यवाद

हमारे टाटा स्काई सट्टा बॉक्स में गलत कार्ड बता रहा है जो कि वह कार्ड इस समस्या का हम निवारण चाहते हैं हमारा सब्सक्राइबर आईडी नंबर -[protected] प्लीज इसका जल्द निवारण हो धन्यवाद
हमारे टाटा स्काई सट्टा बॉक्स में गलत कार्ड बता रहा है जो कि वह कार्ड इस समस्या का हम निवारण चाहते हैं हमारा सब्सक्राइबर आईडी नंबर -[protected] प्लीज इसका जल्द निवारण हो धन्यवाद
Tata Sky Customer Care's response, Mar 26, 2020
Verified Support

Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Mar 26, 2020
Verified Support

Hi, we understand your concern. Please share your RMN/ Subs ID for further assistance.
Wrong card error problem plzz solve...

Tata Sky Customer Care's response, Mar 26, 2020
Verified Support

Hi, we understand your concern. We have raised an SR# 1ZARENP1 for you and will contact you soon.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support

We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Same pairing problem. This is the wrong card for this set up box

Id [protected]
Tata Sky Customer Care's response, Mar 26, 2020
Verified Support

Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support

We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
I have not use Tata sky for some months but as I begin to reuse it displays on the screen as pairing error . So for which I would to request you to kindly help me to this problem.thanks
Tata Sky Customer Care's response, Mar 26, 2020
Verified Support

Hi! That's not how it should have been. Let us have this checked. Please share your RMN or subscriber ID.
TATA SKY ERROR-This is the wrong card for this set top box(pairing error)
Subscriber id-[protected]
RMN-[protected]

Tata Sky Customer Care's response, Mar 28, 2020
Verified Support

Hi, we have raised a service request. Rest assured, you will hear from us soon. Never miss your favorite shows. You can watch TV on the Tata Sky Mobile app or on https://watch.tatasky.com at no extra cost. Download the app from Google Play/App Store.
Tata Sky Customer Care's response, Mar 28, 2020
Verified Support

We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
This is the wrong card for this set top box

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