[Resolved]  Tata Sky — pairing error on my tata sky dth

I didn't use the service for 4 months. Then i recharged yesterday but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Thanks.
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Mar 28, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2018
Tata Sky Customer Care's response
Hi, we have refreshed the signal. Please check a few channels and write back to us.
Feb 23, 2018
Updated by Lobzangg Dawa
The problem is not solved. It is still showing the (Pairing error ).
What should be done.
Hoping for the answer and solution of my problem.
Thank you.
Verified Support
Feb 25, 2018
Tata Sky Customer Care's response
We have raised a service request (SR# 13DGNJ5O). Rest assured, you will hear from us soon.
Verified Support
Mar 13, 2020
Tata Sky Customer Care's response
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Complaint comments 

Comments

Kindly solve the issue as my tata sky box is saying wrong card pairing error (14) my subscriber id is [protected]
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support
Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Mar 29, 2020
Verified Support
We hope your concern has been resolved! Let us know if you require further assistance, we will be glad to help!
Plz do this problem solved

please solve the proble of pairing error. i have done one month recharge after a week it showing me this is the wrong card for this set top box. my subscription id [protected].
Tata Sky Customer Care's response, Mar 30, 2020
Verified Support
Hi, we understand your concern. We have raised an SR# 1ZMRBTQN for you and will contact you soon with a solution.
Tata Sky Customer Care's response, Mar 30, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
I didn't use the Tata Sky service for over 10 months. Then i recharged today but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong digicard for this set top box (Pairing error).
My subscriber id is [protected]
Please resolve this problem as i trust you are a good company. I am a loyal tata sky consumer.
Thanks.
Tata Sky Customer Care's response, Apr 11, 2020
Verified Support
Hi, we are here to help you out. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Apr 13, 2020
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
tata sky this is the wrong card for this set top box pairing error
Tata Sky Customer Care's response, Mar 1, 2021
Verified Support
Hi, you definitely have our attention. Kindly share us your registered mobile number/Sub ID. Let us do the rest.
Same issue error 14

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