[Resolved]  Tata Sky — pairing error on tata sky

Havent used tatasky for a few days, but when we started it yesterday it shows the error of wrong card for set top box (pairing error). What details do i need to give to solve the issue?

Also, why is this similar issue arising time and again.. it can be possible that u may not use on tv in your house for sometime, but whenever put on, it should automatically get updated or whatever needa to be done. Why does a complaint need to be file for such service issues?
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Apr 18, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Mar 18, 2018
Tata Sky Customer Care's response
Hi, we regret the inconvenience. We have raised a service request (SR# 13ROYS5W). Rest assured, you will hear from us soon.
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