[Resolved] Tata Sky — pairing error (wrong card for this set top box)

Ramasj

from Sangaria, Haryana

Address:

Sikar, Rajasthan, 332024

I haven't used my set top box from last 3 months. Today i turned on the tv to recharge for the box but it is not working properly.
It is showing wrong card for this is set top box (Pairing error).
I have looked for the solution online on you website also. There it shows to remove and clean the card properly and insert it back.
I have tried this method 4-5 times. But still not working. Showing same error. I am attaching the photo of error.
Subscriber id :[protected]

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Jan 13, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Tata Sky Customer Care's response Hi, we understand your concern.We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Dec 13, 2019

Tata Sky Customer Care's response Hi, we hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!