[Resolved] Tata Sky — payment successful but amount not credited to my tata sky account

rsampoor

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600020

Based on the communication from tata sky representative to make a subscription for one year ultra pack & hd i have made payment through my tata sky mobile app the sum of rs.7525. The payment was made through upi mode. The request came to my upi app with vpa named "[protected]@icici" requesting the amount provided in the app. I have approved the collect request and the payment was successful - dated nov 16, 2017. After the transaction, till date i have not seen my tata sky account reflecting the amount recharged. When the same was inquired with their representative, he said the transaction was not successful and hence the said amount if it was debited will be refunded. As per npci, any failed transaction to be refunded back to customer within 24 hrs. Hence, i raised a ticket with my upi psp for the status regarding the transaction (Psp:phone pe). The request was analyzed by the psp with ref from npci and confirmed the amount has been successfully credited to the requested bank.
Transaction ref number: ici8542a0cbf654637a8d04968071a7096

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Dec 26, 2017

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Nov 23, 2017

Updated by rsampoor As you have requested my bank statement from the date of transaction until today. Please send a request to my registered email id so that I can send a screen shot.

Verified Support

Nov 24, 2017

Tata Sky Customer Care's response Hi, please email us the screenshot of your statement to [protected]@tatasky.com for further assistance.

Nov 24, 2017

Updated by rsampoor I have sent the bank statement to the requested mail id. No transaction made till date wrt refund.

Verified Support

Nov 24, 2017

Tata Sky Customer Care's response Allow us some time to check and get back to you. We are making sure your query is resolved soon.

Nov 29, 2017

Updated by rsampoor Based on our last telephonic conversation you confirmed that the transaction will be reversed to my bank within 10 working days from the date of transaction. Its been quite sometime now, please do the needful.

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Comments

geethavanka

from Chennai, Tamil Nadu

Work not done properly inspire of many calls not attending and always charging every now n then . Inspire of changing spending so much of money work was not done and I am not able see all the channels. Also call center is also playing the fool along with Chennai office in this I will withdraw I 2tv and paying so much a year. Very very disgusting.

Tata Sky Customer Care's response, Nov 25, 2017

Verified Support

Hi, that's not how it should have been. Allow us to help you out with this, please share your RMN/Subscriber ID.

Meenasabapathy

from Namagiripettai, Tamil Nadu

Sep 16, 2022

Hi already recharged tata play account but amount not credited in my tataplay account. Now my account is deactivated

Tata Sky Customer Care's response, Sep 16, 2022

Verified Support

Hi! That's not how it should have been. Let us have this checked. Please share us your Registered Mobile Number or subscriber ID and let us do the rest.

Milanchau

Mar 10, 2023

My recharge of 319 ra was successful but did not reflect in tata sky app. Now I contacted both costumer care and both are trying to get rid of. Both are saying to talk to other customer care.