Tata Sky — Poor service and irresponsible behaviour of Tata Sky employees

Address:	400068
Website:	www.tatasky.com

Tata Sky work order number: P9B0R1G, complaint number : PBU8T21. Complain was lodged on June 1, 2016 regarding non availability of few channels despite payment of the subscription charges (subsciption paid till October 2016). The set of channels are not available to multiple flats in the same building and several complaints have been lodged from the same building. A technician (Sachin-[protected]) visited the premises on June 2, 2016 and had said that there was 'carbon build-up' on the dish and he would come on the morning of next day and clear it up. Nobody turned up on the next day. We customers kept waiting for the full day. The said technician when contacted said he was on leave and gave contact details of another person Pravin ([protected]). Without inspection, Pravin informed that 'Super LMBF' needs to be installed and he would send a technician on next day i.e. June 4, 2016. On June 4, 2016, Pravin has not responded to several calls on his cell. Meanwhile, Sachin has also not responded to calls. When lodged a complain with the call center on June 4, 2016 at 4 p.m. Mr. Vijay Kumar assured that response would be given within an hour. Again no response! When contacted the call center at 9 p.m. on June 4, 2016, Mr. Shravan was not at all apologetic about the poor services of the company and kept repeating that technician would contact tomorrow - June 5, 2016. I think this is very poor service from the company and absolutely irresponsible behaviour of the employees.There is clear lack of co-ordination and no employee has demonstrated the courtesy to be upfront in giving transparent information to the customers! While the company would not hesitate to cut off the channels even if there is a delay of a single day in renewal of subscription, when its their turn to provide good service, the complains are falling over deaf ears. Hope this grievances reaches the officials at a senior level who are responsible enough to take appropriate action immediately.