[Resolved]  Tata Sky — re: subscriber id - [protected]- incorrect assessment by your engineers

Address:

Mumbai City, Maharashtra, 400068

To,
The manager
Tata sky
I am really disappointed by the services provided by your company, it is really not acceptable by a company like tata.
First of all i had complained that i am unable to view my tv since sunday (22nd apr) and i had complained at 2pm and i was told that the engineer would come by 5pm but did not turn up, after following up again with the contact center at 5.30 pm i was told that the engineer would come by 6, but again no one turned up till 7pm, when i called up again i was told that the engineer would come the next day. (23rd apr)
So when the engineer turns up the next day he tells me that i have to change the wire which goes from the set top box to the dish tv, so i agree with him and he leaves but does not come back the same day stating that he does not have the wire and will come next day. So the next day some other engineer turns up and changes the wire and still the problem is not solved.

So i raised a complain again and the new engineer ahd come today (25th apr) and said that the set top box needs to be changed which is done today. So my question is when the set top box was at fault why was i told to change the wire.
This is not my fault that i was told to change the wire because of the wrong inspection of your engineers..
And i am not going to pay for the wire which i was forced to changed because of your engineer's incorrect decision and inspection.
Now the engineer who had come today he has changed the box and it is working fine now.
And also you will have to reverse my charges for 4 days from sun 22nd apr till 25th apr as i was not able to view the services.