Tata Sky — Recharged it for semi annual package and they deducted it for monthly package and finished the amount in 3 months

Address:

Hyderabad, Andhra Pradesh

I'm a 6yrs regular user of Tatasky DTH service. We usually recharge it with semi-annual package only for the last 3.5yrs ofcourse to save some bucks. Now here the problem begins, we recharged our account with semi-annual package as usual on 7th Feb., (you can see in the pic attached below)so now the package should last upto Aug 7th accordingly. But on 25th May we got a message saying payment due today.We called the call centre and they said by mistake our package was deducted on monthly basis and not semi-annual and they accepted that it was their mistake and some one from finance dept is going to call us regarding this issue in 48hrs, no one turned up.Now after 12days today a senior executive called us and says, they accept it that it was their mistake, but can't help us as the money is already deducted. He blames us that may be we din't know how to recharge for semi-annual package and spoke to us very rudely, saying let me know if I can help you with anything other than this issue. Can someone please let me know why would we pay 3830Rs for monthly package when monthly rates are 1100Rs appx. We are recharging it for the last 6yrs online and we wont know how to recharge it. How dare these people make business on our hard earned money, on grounds of cheating!!! We recharged it for 6mths to save money n now they trick us and try to encash it twice by disconnecting our service. Now if I dont see our issue resolved this time, I'm going to take help from media and court for this issue. We are going to sue them and demand huge compensation for this kind of service and will see that these people are completely out of our appartments very soon. We never ever suggest this cheat DTH service to any newusers. No where its given in the receipt that its deducting on monthly basis.