Tata Sky — refurbished faulty box in the name of warranty

Address:

14-A main road Ellahibagh, Srinagar, Jammu and Kashmir, 190020

Sir/madam,

Please help us in resuming the services of tata sky dth.

We want your help in getting us a new hd set top box.
We have paid 500 rs. We can't afford to pay anything more. There is no fault from our side.

The tata sky technicians have given us a refurbished (Used) faulty box in the month of january.

Now they are denying us the warranty, they promised for the refurbished box.

The tata sky workers have made a complete fool o[censored]s with their faulty equipment, & false promises of one year warranty.

They are showing no concern to our grievance. Rather, they are trying to charge us a good amount of money, in the name of new connection, & technical visit charges.

Details:-

{ on jan 29th 2019, we were having a small issue of "no signal" on our hd set top box due to snow fall. The tata sky technicians gave us a refurbished (Used) set top box, with a promise of one year warranty, and charged 500 rs.

On 1st july 2019, the same refurbished box showed no light. I called the nodal officer [complaint no. 1jpk75co].
He said, "the warranty becomes invalid in case of inside burn of box". He closed the complaint, saying that it is our company policy.
On 6th july, i send an email to tata sky ceo office. They told us to buy a new connection for 1300 rs to resume the service. }

I hope that you will take a good concern to help us in this matter.

Thanking you.

Tata sky customer:- aaqib bashir
Subscriber id:- [protected]
Reg. Mobile no:- [protected]
Email:- [protected]@gmail.com