[Resolved] Tata Sky — regarding card error

[Resolved] Tata Sky — regarding card error

M Meera Beladiya from Surat, Gujarat

We have this tata sky set-top box at home. It was working fine till now but today suddenly its not working and shows the error - "this is wrong card for this set top box. (Pairing errror) Nds no. :[protected] Digicard id is[protected]" I tried removing and reinserting card but it didn't work. So, please solve this issue as soon as possible. Was this information helpful? No (0) Yes (0)
Feb 7, 2019 Complaint marked as Resolved Tata Sky customer support has been notified about the posted complaint. Verified Support Jan 03, 2019 Tata Sky Customer Care's response Hi, that's not how it should have been. Remove the card and wipe it with a soft dry cloth, insert it back (The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.
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Comments

Shivam553362

from Kolkata, West Bengal

I was not using my set of box for more than 1 month not it is showing this is a wrong card for this box and pairing error

Tata Sky Customer Care's response, Jan 4, 2019

Verified Support

Hi! Please share your RMN/Subscriber ID for further assistance. You can also write to us at help@tatasky.com.

BLShriwas

from Chandrapur, Maharashtra

Tata Sky is not telling about the new plan of customer care, which has not been given to TRAI, when we will not give any order about the new plan of 29/12/2018.

Vishalpav3

from Mumbai, Maharashtra

I have called tata sky customer care @28thdec 2018.but as per executive confirmation they dont have any update for new pacakge available with them and he suddenly cut the call this is how tata sky works.
I have the recording and going to complaint against tatasky.
Please resolve and call me.