[Resolved]  Tata Sky — regarding my unresolved issue from last 2 months

Address:	Sangli, Maharashtra, 416416
Website:	www.tatasky.com

Respected Concern,
Myself Hemant Shah, Subscriber ID : [protected] have been using Tata Sky from the day it got launched.
From 1st week of Oct. 2017 I am facing issues with my SETUP BOX, so I requested and gave my first Request for swapping the SETUP BOX on 26th of Oct 2017. But the Service Centre and people working there are not serious about any issues I face, and as a result I had to give almost 25-30 call Requests for swapping the SETUP BOX and had to visit service center for almost 5 times and spend 3-4 hours begging to please come and visit my site. Even I had mailed regarding this and no immediate action was taken. After much pain and begging the local as well as Call center people, on 22nd Nov. My SETUP BOX was replaced to a Refurbished SETUP BOX ( HD PVR RECORDING BOX ).
But even the replaced SETUP BOX turned out to be faulty. So again from 23rd Nov 2017, I am giving call Requests and also speaking with your senior department people to again replace and give me a proper working SETUP BOX, but until today i.e. 6th on Dec. 2017 the SETUP BOX is not replaced. The Service Center people say that the Boxes they have are all faulty and unless and until the company sends a NEW SETUP BOX to them for swapping, they can’t do anything! Also they said they have TRANSFER HD BOX which is in good working condition and they are willing to swap it with my box, but the system isn’t allowing that and gives a error while processing a request for swapping a HD PVR BOX to TRANSFER HD BOX .
Its been more than 2 months now, my issue is not solved. My latest complain is with NO #11R60NR1 which re-raised for two days now! I have mailed several times but still no revert from them. I am tired of complaining again and again, and the only hope for me is to STOP USING TATASKY for all my 3 CONNECTIONS and ALSO TO GO TO CONSUMER COURT.
So I Request you to please look into this matter a bit seriously and take necessary action IMMEDIATELY !

Thanking You,
Hemant V. Shah