[Resolved]  Tata Sky — regarding service support issue ([protected])

Address:122001
Website:www.tatasky.com

Hello Tata Sky Team

This mail is in reference to share & put some light on my concern / problem I am facing from couple of days with Tata Sky Service Department.

Please note that I am not at all able to avail the services which I subscribed on prepaid basis & that's why I decided to change the Dish Operator & to discontinue all the services I have with Tata Sky. I request you guys to kindly workout the things with your concerned Department who can take the lead for this & do let me know the procedure to be followed and REFUND amount I can expect once the process is complete.

As the matter has been already escalated by me to Tata Sky through multiple platforms, but there is no resolution for this situation. Every time your team is forcing / requesting me to purchase new Dish TV 'as KIT' just because of one small mounting item got misplaced at my end.

As you guys can check the statement of my History with Tata Sky, I invested a lot to avail the service & no doubt I enjoyed it till date starts from early 2012. Now this should be the prime responsibility of your team to get the customer satisfied at utmost level. Let's see if still something can be done in this regard.

Meanwhile here I am simply raising my request to help me with Service Withdrawing Procedure & I will make sure to complete the formalities from my end.

I hope there is no need to raise the concern directly to the SKY at global level & looking forward to receive a quick resolution with Tata Sky only.

In-case you guys have any doubt on above situation, please don't hesitate to contact to the undersigned.

Looking forward to receive some response at your earliest.

Himanshu Awasthi (Sub ID: [protected])
Gurugram, India.
M: +91 [protected] / [protected]
E: [protected]@gmail.com
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Dec 1, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2018
Tata Sky Customer Care's response
Hi, we believe you have already been communicated regarding this.
Oct 21, 2018
Updated by anshu097
Received the calls from various outsourcing centre (on behalf of Tata Sky) but no body really able to address the concern. Every time they ask me to elaborate the situation starts from scratch & after doing the same they ask me to wait for another call in a while after discussing the matter internally, but no response further to this. However problem is still LIVE with helpless situation & I strongly think that the resolution will work here not communication!

In-case you guys still in doubt, communicate with me directly.

Himanshu Awasthi
Gurugram, India.
M: + 91 [protected] / [protected]
E: [protected]@gmail.com
Dec 01, 2018
Updated by anshu097
I am happy with the intelligence & initiative taken by Tatasky Team to get this resolved up to the customer satisfactory level.

I am satisfied with the resolution very much. Thank you Tatasky Team :)
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