[Resolved]  Tata Sky — Regarding suo moto activation of package

Address:Chandigarh, Chandigarh, 160019
Website:Tatasky

Sir,

Reg: My ID [protected] Registered Mobile No.[protected]

Today i.e. 14.11.2016 at 11.33 am I received the following two messages from BP-MYTSKY at my registered Mobile No.[protected]:-

1. Request completed for Actve Smart Manager, Rs.. Current a/c bal Rs561.23 Due date 07-Dec-16. New Monthly Charges Rs 460

2. Acve Smart Manager is now active on your Tata Sky with first 5 days subscription free followed by Rs. 10 per day for the 91 day course.

Immediately, after receiving the aforesaid messages, I made a phone call from my land phoen no.[protected] at Tatasky helpline no.[protected] for knowing the reasons. However, the customer care executive failed to give any answer, rather she said that I might have given consent on call from Tatasky side. Then I asked her to give line to some senior executive. However, on asking how the aforesaid package has been activated, the senior executive also replied in the same manner. Then I asked him that the aforesaid package may be stopped, which was never activated on my request. Thereafter, for knowing the reasons for activation of the package, he gave my email addres [protected]@tataky.com to write and know the reasons.

Therefore, through the present complaint, I wish to know the reasons.

Hope to hear soon.

Thanks.

Yours sincerely,

Gopal Krishan
House No.2015, Sector 27-C, Chandigarh
Registered Mobile [protected]
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Dec 18, 2016
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2016
Tata Sky Customer Care's response
Hey Gopal Krishan, we've dropped Actve Smart Manager from your Tata Sky account. No charges debited, please give us a shout if there's anything we can help you with. Happy Watching!
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