Tata Sky — reliance digital tv account balance is not credited to tata sky account

Address:

Ernakulam, Kerala, 683574

This is bn das writing from kerala.
I am a customer of tata sky having subscriber id - [protected]
My connection was migrated from reliance digital tv to tata sky services on 03rd nov 2017. And according to tata sky policy my reliance digital tv amount should be credited to my present tata sky account within 7 days.
Its 15th day as of now and my reliance digital tv amount has still not been credited to my tata sky account. Three times i am complaint to tata sky customer service. They told two days time to resolve but still the amount not credited.
Kindly give me solution.

With regards,
Sanoj antony