Tata Sky — scamming people for new broadband connection & refusing refund
New Delhi, Delhi, India
KKrishan Wathoo on Jun 14, 2019
I was approached by one of their Salesperson Last Month whose contact number is [protected] (Sandeep maybe). He offered me 2997/- 3+1 Broadband Plan and Im quoting him 'All devices will get 50 MBPS speed at same time' which I didn't Believe but was okay with that. Then he said that I would get a free Firestick with optional monthly recharge of 250/- but even without that they will provide me free Hotstar, Eros NOw and 2 other premium plans. He also promised a Free Extender along with the Main Wifi router & said it is absolute free.
When the engineers were installing the device, I asked them if I could test the speed of your wifi before paying. They said you have to activate to test the speed. I called Sachin Tyagi(Saled Manager or somthing) on [protected] and confirmed if I will get the Extender & Firestick for free, He also said Yes at that time.
It was only after I made the payment & called him again to ask when will I get the firestick, he then informed me about the mandatory 250/- for the firestick every month except the first one(Which I haven't received in the last 27 days btw). Also about the service charges for the engineer who will visit for installing the Extender & the price for Lan cable which will be around 600-700 rupees.
I asked him immediately to cancel my Subscription & take back the router but he excused himself by saying he was not in office now, he cannot get to it or he will call me back.
When I called your customer care they informed me that this is non-refundable amount for a pre-paid account...which I was never informed about, I trusted your sales representative that he will not tell lies about your plan. Those technicians insisted me to pay the whole amount of 2997/-(50 MBPS) and after an hour they were not ready to return it.
I have emailed their CEO their Nodal offices but I do not get a reply for weeks. I gave up on that because of my busy schedule. But these people should be banned for duping customers into buying crappy plans.
My previous provider was giving me 150MBPS speed with 200GB data for 642 rupees. The only reason I bought this plan was for the FIrestick & a few free apps, I even told the Sales person Sandeep that if it's not 100% free I do not want your plan. He said everytime that its totally free.
[Jun 16, 2019] Tata Sky customer support has been notified about the posted complaint.
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