[Resolved]  Tata Sky — set top box and dongle

Address:

500034

Set top box declared obsolete by tata sky. No dongle can be used with itbecuase you have upgraded the technology.in order to receive vod and some sites different type of set top box id needed. Your technicians want a payment of rs 750 for refurbished box. For new box charge is almostrs 9000.
My query: on upgradation do you upgrade the set top box also or is the customer to pay.
Is the demand of the technician valid.

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