[Resolved] Tata Sky — set top box needs to be paired (for hd digital set top box)

VIKSHIT SINGH RATHOR

from Powai, Maharashtra

Address:

Bhuj military cantt, Kutch, Gujarat, 37001

I recharged my tata sky hd digital set top box today. After recharging when i switched to the channel it showed a black screen saying "the set top box needs to be paired. Please call customer care if the problem persists". My hd set top box is completely sealed and do not have any card connected externally. If it had a card the problem could have been solved, but being a digital hd set top box it does not have an external card. Help!

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May 7, 2020

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2020

Tata Sky Customer Care's response Hi, we understand your concern. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Apr 05, 2020

Tata Sky Customer Care's response We hope that your concern has been addressed. Let us know if you require further assistance, we will be glad to help!