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[Resolved]  Tata Sky — set top box not starting neither being attended by technician gives false commitments

Dear Tatasky team,

It is very painfull to write this massage, that inspite of being premium customer, I am not getting good service.
My tatasky set top box is not starting since 26th july, I have been complaining for the same five times. My complaints got cancelled with out even a single call from technician. Neither they are visiting my home for solution.
Moreover they are providing wrong feedback to customer care team and closing the complaints with out even attending.
I got more than 20 calls from customer call center in last five days but everytime they give false commitments for tech visit, but nobody is visiting.
I am helpless now and my recharge is also draining also not able to view service.
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Sep 5, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2018
Tata Sky Customer Care's response Hi, this is not the experience we want you to have. Kindly share your RMN/Subscriber ID so we can assist you better.
Aug 02, 2018
Updated by Kirti1270 RMN - [protected]
Aug 02, 2018
Updated by Kirti1270 Today also nobody visited and its 7th day my tata sky is down. I dont understand why it is so difficult for you to attend it. Or it is just a new way of harrassment.

I will keep counting the days. Cant do anything.
Regards,
Kirti Bhavsar.
RMN - [protected]
Verified Support
Aug 05, 2018
Tata Sky Customer Care's response We request you to write to us at [protected]@tatasky.com.
Aug 05, 2018
Updated by Kirti1270 I have mailed three times to [protected]@tatasky.com but still not resolved. It is more than 10 days.
Complaint comments 
2 Comments

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Comments

There has been no response from Tata sky for the past 3 days . I have been calling the tv service to fix my connection problem but they seem to be procrastinating, I am really disappointed with the response n laid back attitude, if this attitude continues then in no less time you 'll be losing customers due to negligence.
Reply
Tata Sky Customer Care's response, Aug 2, 2018
Verified Support
Hi, that's not how it should have been. Allow us to help you out with this. Please share your RMN/Subscriber ID.
I have mailed three times to [protected]@tatasky.com but no resolution came till now. Its more than 10 days.
Reply
Tata Sky Customer Care's response, Aug 7, 2018
Verified Support
Hi, that's not how it should have been. Kindly share your RMN/Subscriber ID along with your concern, for further assistance.

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