[Resolved] Tata Sky — setup box issue

Sujith006

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500090

Today, i had problems operating with tata sky. My setup box isn’t functioning and i could switch on the set up box. It is a technical issue which the company brand, tata sky should take care about and fix it. However, the setup box was provided by the tatasky company. Though the setup box was provided by tata sky, why would tatasky charge customers for the technical issues caused by the setup box. It is ridiculous and even when i contacted customer care, they were telling that the problem is not ours, it is from your side so you will be charged. I don’t understand the logic behind this.

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Dec 17, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Tata Sky Customer Care's response Hi, we understand your concern. As per our company policy, these services are chargeable.

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Comments

Abhishek2297

from Vasai-Virar, Maharashtra

I have turned on my Tata Sky after 2-3 months andnow it is showing the error as this is the wrong card for the set top box. My Suscriber ID is [protected].

Tata Sky Customer Care's response, Nov 15, 2018

Verified Support

Hi! Help is here! Remove the card and wipe it with a soft dry cloth, insert it back(The Tata Sky logo should be upward and the arrow pointing towards the Set-top box) and let us know the status.

6uyggghj

from Nalgonda, Telangana

Iam v.anvesh i want to change my rmn and account name what is the procedure

Tata Sky Customer Care's response, Nov 17, 2018

Verified Support

Hi, we're here to help! Kindly share your RMN/Subscriber ID so we can assist you better.