[Resolved] Tata Sky — setup box not working but they are charging for service

anandsharma2

from Delhi, Delhi

Address:

New Delhi, Delhi, 110054

Setup box is giving some problem. Every time i call customer care, it asks to follow a sequence but not giving permanent solution. Now it is completely not working due to steps followed as per their instruction and customer care is now asking to charge for a visit to resolve this problem. This seems to be problem of their box or setting from their end.
How can i pay for this. This problem may come frequently. Each time why should i pay?
Customer care is very poor. I will go to consumer forum for this.

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Feb 22, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Tata Sky Customer Care's response Hi, we have raised a service request to address your concern and you'll hear from us at the earliest.

Verified Support

Jan 09, 2018

Tata Sky Customer Care's response We tried calling you on your RMN but couldn't get through. Please share your alternate contact number for quick services.