[Resolved] Tata Sky — signal not showing since the cyclone amphan but no repairs done till date
KKannuu on Jun 2, 2020
I had placed a request for repairs on 21-5-20 at 12:45 am for repairs of my tatasky connection but even after following up with the helpline and the service centre owner and technician and their office staff no rectification has been done. Something must have happened during the cyclone that the signal went off. Viewing tv is a necessity nowadays and an essential commodity but this is the state of the company. The helpline has been telling me that my complaint has been escalated and would be taken up on priority basis everyday since 25th may but nobody bothers to rectify the connection. It would take hardly a minute or two to rectify the signal but who cares. We are not having wo fi connection also so can’t be updated as well and find it extremely difficult to work.
Kindly take action against the company. Rhey can’t deprive us of entertainment news etc for some long. I am the only one in the entire multi-storied building who can’t even view tv
Complaint marked as Resolved 2020-06-06 00:42:57
Lots of efforts through calls and e mails were put in and there was undue delay by the service centre and the technician .I had to waste lots of time everyday following up but my complaint was attended to only yesterday and signal fault could be repaired in 5 minutes time but still the technicians were a big fuss and discriminative trying to make personal money
[Jun 03, 2020] Tata Sky customer support has been notified about the posted complaint.
Verified SupportTata Sky Customer Care's response Jun 04, 2020
Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Verified SupportTata Sky Customer Care's response Jun 06, 2020
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Verified SupportTata Sky Customer Care's response Jun 12, 2020
Hi, your concern is duly noted. Write to us if you require any assistance.
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